i think that there is no one better to know there company then the one who's been there alone from the start

The comeback of Michael Dell may put back the C in care and customer service that went south in the past 3 plus years without him at the helm. It may get us former Dell computer owners to purchase another Dell. I know that I was turned off by customer service treatment under the past management. I even tried to send my thoughts to Michael Dell this past Novenber 2006.

THE VERY FIRST THING HE NEEDS IS TO GET OUT OF INDIA AND TAKE CARE OF BUSSINES HERE IN THE STATES

I have bought 15 DELL's in the past, but the last laptop I bought 10 months ago is still not working and the help from India is just terrible! A chage is so badly needed!

Seems Dell has so many things going in so many direcetions nothing is really complete anymore. Michael should focus on what he did right and let all the other "stuff" go. Keep it simple..do what you do best...take care of your own and they will take care of you.

Dell has been a disgrace for 2 years now. We are dealing with a projector and laptop issues that have not been resolved in almost a year. We came to Dell due to Gateway servicing gone bad after many years of using Gateways as desktop computers. Our dealings with Dell have been so futile. It's a disgrace! We will NEVER buy a Dell product again. We don't know that anyone can pull Dell out of the hole they are in now. Dell needs to have service and support in America for the first thing, have proper training for their staff. And to make consumers their first priority. Good luck! You will need it!

My son encouraged me to buy a Dell when I bought a 2nd computer to use in my sewing room. I have been very disappointed in their support. I paid extra for a 3 year "in home service contract". The problem is getting them to come out. I had purchased all previous computers from Best Buy with the extended warranty and now Dell tells me my 3 year contract was not a warranty. Next time I will go back to Best Buy. Dell's online support is OK; however, still having the same problem.

Dell needs to focus on new priorities of customers, employees and investors. If one takes care of first two the third one will take care of itself. Customer service reps need to speak English NOT Punjab! Perhaps move the company to India and discontinue US sales and service to better serve their intentions?

First let me say that I went fron Gateway to Dell because I was told and read that Dell's hardware and support were "superior" ... that was soon disproven ... even though I purchased (at quite a significant expense) a multi-year extended warranty.If Michael Dell wants his company to be on the right path" then "he" should pay attention to his customers complaints and not insulate himself from them. It is virtually impossible to "reach" ... by any "method" ... anyone in a position of authority that is willing to listen, let alone do anything about any customer service issue ... as far as the comment about "getting out of India" ... BRAVO ... anyone that has had the misfortune to speak to an Indian call center can now appreciate why it is cheaper to operate there ... THEY DON'T CARE ABOUT DELL'S CUSTOMERS! In all my years of business experience ... I have never seen a company literally "trying" to "drive away" customers to ANY competitor!

We have been an online business for over ten years.
Our phone number is (800)281-3355 (3355) spells Dell, several years ago we started getting calls from Dell customers trying to order computers or seeking service. The last couple of years mostly for complaints, sales and service.we have contacted Dells management personaly and by a hired Attorney with no results. Even Dells Corporate ofice gives our number to customers.Does anyone know a good Attorney?

We have been an online business for over ten years.
Our phone number is (800)281-3355 (3355) spells Dell, several years ago we started getting calls from Dell customers trying to order computers or seeking service. The last couple of years mostly for complaints, sales and service.we have contacted Dells management personaly and by a hired Attorney with no results. Even Dells Corporate ofice gives our number to customers.Does anyone know a good Attorney?

I had heard that dell provided excellent customer service(word of mouth).When I started my own small business,I purchased a dell.It was a good purchase.However, when I moved my office,I needed a simple hook up question answered. It turned out to be a free trip around the world and a lesson in a language I don't care to speak. I was told my warranty was expired and it would cost $100.00 to answer my question.Word of mouth can be your best advertising or your worst enemy. I have learned in over 20 years of sales that" A CUSTOMER DOES NOT CARE HOW MUCH YOU KNOW UNTIL THEY KNOW HOW MUCH YOU CARE."

Yes, they need to go back to their executive roots. I had a problem with their laptop, so I hand sent it back to them to be fixed. Dell lost my laptop so they sent me a new one. I asked them if them were going to merge my old account with my new account (monthly payment plan)a Dell representative said yes. Next thing I know my account was sent to collections because they didn't merge my account and I was sneding them money for a laptop that they lost. No one knew where my payments were going to, so i had stop paying.
Dell needs to get their act together.

I appreciate the fact that Dell has extended credit to me, and also the fact that people in other nations need to make a living. However, dealing with the intractability and superficial British politeness of Indian customer service representatives has been dreadful . . . I'm stuck in the 20th century with a limited-use computer . . . what might Mr. Dell do for me now?

Why would anyone buy a dell? It is overpriced and has poor customer service. Go to Tigerdirect.com since I have purchased several computers there that are better priced and better served.